Terms, delivery & returns
Last updated October 2026
Ordering
Sending an order through this website is a request, not a purchase. Our bat expert confirms your spec, price and delivery with you on WhatsApp, and nothing is made until you’re happy.
Payment
There’s no payment on this website. Once your order is confirmed, we’ll agree payment with you on WhatsApp; bank transfer is one option. Payment details are only ever sent to you directly by our bat expert.
Making and delivery
Every bat is made to order and arrives within 1 week of order confirmation. Delivery prices vary based on weight and location, and we’ll confirm the cost with you before anything is sent.
Custom bats and returns
Custom bats are made to your personal specification, so they can’t be returned once work has started, unless they’re faulty. Your normal legal rights for faulty goods are not affected.
Kit
Pads, gloves and coaching kit can be returned within 14 days of delivery if unused and in their original condition. Message us first to arrange the return.
Knocking-in and bat care
Knocking-in is done on our knocking-in machine: £30 when you order a new bat, or £50 for any other bat. English willow is a natural material, so avoid poor-quality or damp balls and store your bat at room temperature. Damage from misuse isn’t covered.
Repairs
We quote before any repair work starts. Repairs are carried out with care, but older or heavily damaged bats can’t always be fully restored.